Competitive SEO

Competitive SEO

by | Aug 19, 2020 | Content Strategy, Ecommerce, Featured, Featured Home, SEO Behavior & Demographics, SEO Strategy

Competitive SEO

SEO is not a checklist. Despite what some might believe, ranking on page-one is not as simple as doing X and then getting Y. Search engine optimization is about offering the best results for a given search query. And that word “best” makes SEO a competitive sport.

Search optimization strategies typically follow the journey that begins with being seen and continues into the effort of being understood before ultimately making the case that the site should be preferred.

Be Seen

Typically referred to as “technical SEO” this is the art of making sure that your website can be easily consumed by search engines. This is often about code and security and architecture. All of this is critical, but unfortunately some sites get stuck at this stage and fail to progress beyond this phase. The number of potential optimization issues can feel overwhelming. Software scans can produce thousands of optimization opportunities. Most sites will want to determine when the visibility is “good enough” before moving to the next phases of the process.

Be Understood

It’s one thing to put your site out there and it’s another thing for the search engines to understand what the site is all about. Some sites present an image of great breadth while others are narrow and specialized. Sites should think about what they look like to a search engine relative to competitive sites.

As a general rule of thumb, sites that have less organic strength are probably better off focusing, while sites with the most organic strength are probably better off expanding that strength. For sites with a “focus” strategy, the key is to make sure that every page on the site contributes to a consistent story that is aimed at a specific type of searcher.

The best way to evaluate search engine perceptions is to see which pages (ignoring the home page) drive the most traffic to the site. If this is where the traffic is going, this collection of best performing pages likely represents what the search engines think is most relevant on your site.

Be Preferred

Once a site is both seen and understood, the next goal is drive more success by being a preferred source. What does it take to get to page-one of a search engine results page?

Getting to page-one is really hard. A keyword phrase like “ice cream” generates over 2.5 billion clickable options, but the page-one sites typically get over 90% of the clicks. Getting to page-one probably means displacing an existing link and that’s. Competitive SEO is the art of taking precise aim at unseating specific competitors for any given search.

SEO Competitive Content

Google has been clear that getting to page-one is about providing the best result for any given search query. Think of competitive SEO as competitive content and develop strategies for delivering better content than the competition. Getting to page-one starts with understanding which sites are on page-one today.

Sites like Google rely on a large array of indicators to determine how authoritative a site might be. It’s clear that not all good content is equal and that the stronger sites have a built-in advantage. But Google and other search engines are smart enough to realize that its opinion is not nearly as important as the opinion of searchers. Create exceptional content that searchers will eagerly consume and Google will increasingly reward the site with a higher ranking. It may not happen overnight, but it’s clear that competitive content wins in the end.

Building a Competitive Analysis

The first step toward building a competitive content strategy is to conduct a competitive analysis. There are two types of competitive analyses that can help guide a competitive search optimization strategy.

Competitive Site Analysis

Pick a handful of sites that are most similar. Picking large broad sites like Amazon or Walmart, for example, may not be as useful as picking sites that are similar in strength and product breadth. Using SEO research tools start to build a profile of the competition’s strengths and weaknesses. Your analysis should try to understand today’s success and the trajectory of the competitors. Is their SEO footprint growing? Is their strategy helping them gain or causing them to fall behind? This is also an opportunity to establish some site benchmarks to strive for.

Keyword Competitive Analysis

Collect a bundle of aspirational keywords that are representative of the site and then look to see what it takes, on average, to win. What does it take to come in number 10? How competitive is the site’s content when compared to the sites on page-one today? Which site would you want to best? How much content is required to displace one of these sites?

Most competitive analyses conclude that the single best competitive SEO strategy is to increase the overall content depth (word count) in order to deliver a more complete answer appropriate for more search queries.

Conclusions

Getting to page-one of a search result, whether as part of a paid search campaign or an organic strategy, requires having better content for any given search query than the other options. Building a plan to deliver page-one search results requires understanding and monitoring the content strategy of those sites that rank on page-one today. Generally speaking, displacing competitive sites requires building better content. A competitive analysis will help establish what “better” really means.

About the Author

Greg Harris is the Vice President of Strategy at eZdia.com. eZdia helps eCommerce sites design and scale their content strategies. eZdia offers both a site-level competitive analysis and a keyword competitive analysis for free to qualified eCommerce sites.

Google Announces Free Product Listings on Google Shopping

Google Announces Free Product Listings on Google Shopping

by | May 12, 2020 | Content Strategy, Ecommerce, Featured, Featured Home, SEO Behavior & Demographics, SEO Strategy

How to create a Google Shopping feed

Google Shopping is quickly becoming the single largest repository of product information. In May of 2020 Google started accepting organic listings for the first time in 8 years creating a significant new organic landscape for eCommerce sites. 

This document outlines the steps to take in order to create a Google Shopping feed. At the end of the day the organic winners will be those sites that invest in original content that engages and converts the reader but the first step is to make sure that Google has full visibility to your product catalog.

Here’s the information you’ll want to add to your feed:

  • ID: A unique alphanumeric ID number for every product you sell.
  • Title: This may be the single most important element on the page in terms and should include the most important keywords.
  • Description: Google will accept up to 5,000 characters in the description and again it’s important to integrate the appropriate keywords that will match your customers’ search queries.
  • Link: A link to the product URL on the site.
  • Image link: Google wants the link so that it can easily display your photo within the search results. Use the primary image.
  • Price: It’s important that you deliver the feed frequently and that the price on your feed matches the price on your site. Assume that Google is checking.
  • Brand: This is the brand name of the product and it helps Google match search intent to the product.
  • GTIN: If available, include the Global Trade Item Number. This helps Google to group sellers of the same product. Google can help you find your item’s GTIN if you’re unsure.
  • Shipping Weight, Length, Width & Height: Google Shopping tries to estimate the total cost of shipping. Values like weight, and shipping dimensions are designed to work alongside your shipping settings inside of Google Merchant Center.
  • Sales Tax: This is required in the US only if needed to override the account tax settings for an individual item. Use Google Merchant Center to settings to maintain your overall sales tax information.

Is my site eligible for Google Shopping?

Yes! All retailers can opt-in to show their products across Google Shopping for free once the product feed is submitted to the Google Merchant Center. Keep in mind that Google does restrict listings for illegal, regulated, or sensitive products.

How do I get to page one of Google Shopping?

The feed is critical and serves as Google’s starting point, but frankly that’s just a ticket to the game. In order to get to page one, you’ll have to compete for the best and most relevant product listings against all the other providers with products relevant to the search. Here’s a list of things to consider.

  1. Perfect your product title: The product title may be the most important page element and is weighed heavily in Google’s ranking algorithm. Be sure to optimize the title around the keyword phrases your customers will use to search for the product. You may need to try a few different titles if you aren’t getting to page one.

  1. Test different images: An image can really help your product stick out on a busy SERP, so pay attention to your product photography and understand how to stand out relative to other photos on the SERP. 

  1. Provide as much product detail as possible: While the most important keywords should be in your title, the description is an opportunity to connect with a broader range of search queries. Include as many relevant feed attributes as you can , such as your product category, product type, color, condition, size, and color!

  1. Product Schema: Schema on your website allows search engines to better understand your page. You’ll need to include the required attributes like price, and you can also add reviews to this schema to show the average rating. This can help entice clicks.

Must Have Schema Elements

We have seen in the competitive analysis that most of the eCommerce stores are not using rich snippets effectively. Rich snippets are missing or major product elements are not included in most of the product pages.

The most important details related to a product (which can grab the customer attention) are as following:

product name

eCommerce stores should consider implementing all important Schema Markups to all the product pages.

5. Offers: If you offer free shipping, or the product is on sale, include this information in the shopping feed. This will help the products stand out from its competitors.

6. PayPal: Google now has a partnership with PayPal, to quickly help stores with set up and provide users with “high quality results”. If you need a faster, more secure payment method for products, this is definitely worth looking into.

How will organic Google Shopping results impact paid product listing ads (PLA)?

Retailers can and should continue to show their paid ads alongside these new free organic listings. This will allow retailers more flexibility in how they chose to promote their full inventory across Google. Once the products are approved in Google Merchant Center, a retailer can create a Google Shopping campaign within Google Ads and promote specific items across Google, paying only when a searcher arrives at their site.

Current Google Shopping advertisers will continue to show their ads on the Google Shopping tab, primarily towards the top and bottom of the pages. Nonpaid (organic) listings will take the remaining real estate within that tab.

The shopping results from the Google Search results page, partner search engines, Google images, the Google Display Network, Gmail, and YouTube will still only feature paid shopping ads at this time, so advertisers won’t expect to lose much of their shopping ads traffic.

What is the ‘Google Buy Button’ or ‘Purchases on Google’? 

Google has branded the tool as Purchases on Google but many people refer to it as the Google Buy Button. The buy button appears when people do product-related searches on Android phones or tablets. This is how the process unfolds:

 

  1. Google Shopping product listing ads appear on those searches and if one of the advertisers uses Purchases on Google, its ad will have a “Buy on Google” button.
  2. When the user clicks on the Buy on Google button they go to a landing page on Google, i.e. not the retailer’s website.
  3. The user can add the product to a shopping cart.
  4. They then complete the purchase using Google Wallet, all without ever leaving Google.
  5. The retailer then fulfills the order and is responsible for all communications and interactions with the customer in relation to that order.

    At the time of the launch, Google said it had analyzed conversion data and found the conversion rates for its Product Listing Ads were 50 percent lower on mobile than desktop.

    With the Google Buy Button, Google aimed to increase conversion rates on mobile. Google says its buy button simplifies the process of buying online as the purchaser already has an account with Google and a method of payment.

    This is easier than going to a retailer’s website and, potentially, creating a new account and/or entering delivery and payment information.

How to Use Competitive Analysis in Ecommerce SEO Strategy

How to Use Competitive Analysis in Ecommerce SEO Strategy

by | Mar 15, 2020 | Content Strategy, Ecommerce, Featured, Featured Home, SEO Behavior & Demographics, SEO Strategy

Competitive drive is a key component to remain successful in the ecommerce industry. Knowing your biggest competitors and what they’re up to provides business owners with opportunities to take a competitive advantage. Including competitive analysis in your arsenal of ecommerce strategy tools has a positive impact on everything from on-site content to ROI. Evaluating your competitor’s strengths and weaknesses offers a window into areas of your own business that might need improvement.

When doing a competitive analysis, the eCommerce industry has more areas to consider than a basic brick-and-mortar operation. Social media marketing, SEO, product page content, mobile compatibility, and speed are just a few of the areas to include in the analysis. Comparing your own eCommerce business to competitors using unbiased analysis gives you a fresh perspective on site-wide SEO strategy. Use analysis tools like SEMRush™ or Google Search™ to identify your direct competitors, then select the top two or three to analyze.

Direct competitors are brands that provide products or services that are basically the same as yours, and operate in the same geographic region. Some eCommerce businesses add indirect competitors to the analysis. These are competitors who don’t sell similar products, but can fill the need or solve the problem your product does. Since the analysis process can be lengthy, it’s vital to focus most of your analysis on direct competitors. Take a look at the top five ways to use competitive analysis to improve your eCommerce SEO strategy.

1. Overhaul Content

eCommerce competitive analysis narrows in on the content that attracts the most views and UGC for your direct competitors. Use this information to evaluate where your content is lacking, and then update it accordingly. Keep the following areas in mind when performing a competitor analysis for content:

  • Buying guides
  • Blogs
  • Videos
  • eBooks
  • Product descriptions

Compile an accurate comparison by spotlighting competitors’ focus, length, and keywords in content.

Focus

Focus on how you can incorporate some of their topical content into your ecommerce business, and include fresh information and perspectives. What is their primary content focus? Are they constantly updating their blogs or creating buying guides? If you have similar content that is unsuccessful, rework it or start over using insight from the competitor analysis. Creating insightful content that enriches your consumer’s experience increases conversions. You only need to find out what your competitor is doing and do it better.

Length

Using competitor analysis can help you see where you may need to adjust content length based on competitor ranking in SERPs. Research done in 2017 showed that longer blogs ranked higher with search engines, but new information has determined that the length of content should be comparison based. In 2018, a study showed that ecommerce business blogs perform better if they use a similar word count, as compared to blogs on the same topic that ranked first in SERP.

Keywords

Use competitive SEO analysis to find out how your competitor is adding fresh keywords into evergreen short and long-term keywords to improve SERP ranking. How your competitors use keywords impacts their SEO success: evaluate what types of keywords they are using and adjust yours. Are they using LSI keywords? Are their keywords evergreen, or fresh (trending)? Fresh keywords are an excellent short-term source of conversions, but evergreen keywords are more relevant for consistent conversions. Pay attention to all forms of content including image meta-tags and titles. To get a complete view of your SEO content versus your competitors, don’t forget titles, metadata, tags, and content relevance.

2. Increase Conversions

Ecommerce SEO competitor analysis can increase your conversions because innovation is a large part of maintaining customer satisfaction. Gaining an increase in customer satisfaction provides you with a competitive advantage. Analyze growth patterns and current ROI to find opportunities to convert consumers to your brand by using innovative strategies that increase ratings and positive UGC. Evaluate your competitors’ marketing goals and predictions, as well as their past and present strategies that have been successful. Your closest competitors can give you insight into different SEO strategies that can increase your ranking in SERP, and lead to more conversions. Chances are, if they are optimizing for voice or image search and getting good results, your ecommerce business would be safe optimizing for those areas, too.

seo_competitve_analysis_ezdia.jpg

3. Strengthen Marketing Strategy

Ecommerce SEO strategy needs to include social media marketing: 25.6 percent of referral traffic came from social media advertising (SMA) in 2017. While Google Search is still king, social media continues to keep pace, and with voice and image search not far behind, text search will have stiff competition. Use competitive analysis to determine the type, frequency, and cost of your competitors’ SMA campaigns. Figure out what types of SMA worked for your direct competitors, and which ones fell short. Brainstorm how your ecommerce business can expand on competitor methods and find opportunities to surpass their successes. Competitive analysis allows your ecommerce business to locate opportunities for the right social media strategy, based on real-time marketing data. It can also determine where current SMA strategy fell-short. Pay special attention to competitor social media data like:

  • Fans, followers, and subscriptions
  • Sharing patterns
  • Frequency and consistency of posts
  • Customer engagement
  • Photos and videos
  • Advertisements and videos

In your competitor analysis, include the advertising methods that did and didn’t work for the competition to give yourself a jump-off point for additions or changes.

4. Maximize Overall Site Speed

Another key benefit of using competitor analysis is the ability to compare your current load speed with your competitors. Run all URLs through analysis to help you zero in on areas that can be improved to increase load speed. Include the following in your ecommerce SEO competitor analysis:

  • Images: What format are they using? How did they optimize images for search engines and mobile devices? What size are their image files compared to yours? Are their image titles more effective?
  • Links: How do they use internal and external links? Do they allow social media linking? How are their links displayed (buttons, images, direct links)? Are their external links more trustworthy or relevant than yours?
  • URLs: Does your competitor include keywords in product URLs? Have they optimized URLs for SEO? What type of formatting do they use?

5. Rank Higher in SERP

Ecommerce SEO competitor analysis used effectively leads to higher SERP rankings. When you analyze your competitor’s content, speed, and marketing strategy you break down their SEO structure. Find out how your competitor uses keywords to drive search engine results, and decide what you can do to improve on their existing methods. Competitive analysis allows you to see how they are redirecting broken or missing links, improving loading times, and using cross browser compatibility. Consider researching the following in your ecommerce SERP competitive analysis:

  • Ease of use: Sites that are user-friendly rank higher because they provide a positive customer experience
  • Layout: Site layout is important to SERP rankings – the easier a sight is for the search engine algorithm to navigate matters
  • Platform: Technology used to create a site is just as important as SEO content to search engines
  • XML Sitemap: Sitemaps provide efficient and quick indexing for search engines
  • Snippets: They appear at the top of SERP, usually with an image, link, and description

Don’t forget to double check UGC at all stages of analysis. See what aspects of products or services their consumers are satisfied with, and what needs work. Satisfied consumers create more leads, visits, conversions, and SERP rankings.

Let us know how competitor analysis has helped your ecommerce business, and what steps had the biggest impact on conversions. If you need guidance fixing under-performing areas of your site, we can help. At eZdia we analyze content, customer experiences, traffic, and conversions, and identify problems that can negatively impact your ecommerce business. We can also help by developing rich content like strategy guides and blogs that engage and entertain your consumers.

Want to learn more about how our eCommerce seo optimization strategies can help you to gain better visibility on the web?

Know More
What is Schema Markup and Why is it Important for SEO?

What is Schema Markup and Why is it Important for SEO?

by | Feb 25, 2020 | Advanced SEO, Content Strategy, Featured, SEO Strategy, SEO Tips

In 2011 the search engines Google©, Yahoo©, Bing©, and Yandex© created schema.org. The collaboration was designed to increase the use of schema, to enrich and enhance user search experience. Schema is structured data text that can help search engines parse and define information. That said, let’s dig into schema markup and its importance to SEO.

What Is Schema Markup?

Schema markup helps search engines understand the context behind user inquiries. For instance, a user could type “make chocolate cake” and receive everything from box mixes to local bakers that make chocolate cakes. Unfortunately, the meaning behind the inquiry suggested that they were looking for a recipe or how to make a chocolate cake, making the SERP less accurate. Structured data vocabulary like schema helps interpret information in a way that communicates the end-users intention to the search engine. Better interpretation of inquiries provides more relevant results in SERPs.

Primary Schema Markup Forms

The most commonly used form of schema is microdata. Microdata can be inserted into HTML, XML, and XHTML-based documents and pages. Resource Descriptive Framework in attributes (RDFa) is inserted into the same type of documents as microdata. JavaScript Object Notation for Linked Objects (JSON-LD) is a bit different – it implements schema by pasting it into specific areas of JavaScript coding.

Why Structured Data Matters

Using schema is becoming increasingly important with the rise of voice search and technology like Amazon’s Alexa™. Structured data communicates your site’s or page’s purpose and creates relationships throughout the internet between search engines and applications like websites, emails, and social media. Rich snippets only appear in SERPs after info is gathered from schema or other structured data. Search engines are guided by SEO content and the inclusion of schema in your SEO strategy may eventually make the difference between being found and being forgotten.

Schema Is Important To SEO Strategy

Schema is important to the evolution of SEO strategy. For SEO content, marketers, and advertisers, structured markup like schema means a potential increase in click-through rates and overall site traffic. When companies implement the inclusion of structured data into their SEO strategy, it’s called Semantic SEO. Providing context to web pages using schema makes them more visible to search engines, which can transfer to higher SERP rank. Rich snippets created by structured data boost your page in terms of relevance. In short, schema provides visibility that traditional SEO strategies may not offer.

Defining Items With Schema Markup

Microdata and other forms of schema are enhancements that can drive consumers to your business or service. Using schema markup provides opportunities to rise in rank for SERPs, by giving depth to text strings. Few companies or entities presently use schema markup, so it’s a good time to get in at ground level with Semantic SEO. To find out more about how schema can be integrated into your SEO strategy, and view a full list of items that can be defined by schema online, go to schema.org.

Want to learn more about how our eCommerce seo optimization strategies can help you to gain better visibility on the web?

Click Here
How to Find and Target High-Value Keywords for Your Business

How to Find and Target High-Value Keywords for Your Business

by | Jan 22, 2020 | Content Strategy, SEO Strategy

Keyword research and competitive analysis are two of most important things for any business to boost their online presence. A wrong keyword strategy in place means losing most of the site’s traffic, leads, and ultimately, the money.

It’s therefore important to understand the entire keyword research process to get right and relevant keywords for the business. It’s also important to prioritize the keyword and put them in use to boost the organic and paid rankings of the website.

Top keyword research tools to try

There are some really helpful keyword research tools to let you be on the right side of keyword research. You can use these tools and boost the presence of your website. They include:

#1 keywordtool.io

This tool is important to understand what the audience is looking for. Using this, it becomes easy to know what people are typing into Google Search Box. Using it means you needn’t have Google Keyword Planner.

#2 keyword.io

Use this tool to get highly relevant keyword suggestions. You will easily get actual phrases used these days to find products or information on the internet. You will also in-depth Google Trends information.

#3 keywordspy.com

This tool comes handy when the goal is to find which keywords are fit for paid marketing and which are not. It means, you can use this tool to filter out all those keywords that are neither effective nor affordable for paid efforts.

Steps involved in finding high-value keywords

You have to follow a few steps in finding high-value keywords for your business website. They include:

Step 1: Check whether your website is properly optimized for SEO

You can use a tool –  SEO SiteChekup – to do this step. It helps you get a detailed report of the back-end SEO of your site. It will fetch you information of all aspects including broken links, Meta descriptions, keywords, etc. This way, it become easy to know where the site stands in terms of optimization.

Step 2: Find Keywords Your Site is Already Ranking For

This step is important in knowing all those keywords your site is ranking for and in this endeavor, you can take the help of a tool, called Moz. You have to know the SERP position and its fluctuations, monthly search volume and CPC. You will know your search traffic per month together with the futility and utility of switching to paid campaigns or taking the organic route.

Step 3: Find Keywords for SEO

This step is important for those sites that are yet to rank for any keywords. Before finding keywords, it’s important to understand the target audience, their tastes etc. to approach the job in a superior manner. The focus should be to analyze the content creation ability and strategy and then choosing keywords not fancied by other businesses. The search can be started from Google AdWords Keyword Planner. You have to do all, from compilation to analysis to sorting to prioritizing of the keywords to get the focus point.

Step 4: Find The Right Keywords

Right keywords can found by analyzing the search intent. You have to understand the dynamics of different queries such as navigational, informational, commercial and transactional. You have to analyze the keywords based on the number of their searches. More so, you have to know the CPC value of the keyword. And lastly, you got to understand the value of long tail keywords.

Step 5: Do Keyword Competitive Analysis

And lastly, you have to indulge in competitor keyword analysis as all those keywords you want to use will have some fierce competition. You need to see all those keywords the competitor is ranking for and focusing on. You also need to know what pages their keywords rank for.

Conclusion

Finding high-value keywords for the business is not easy and it takes a lot of efforts on a sustained basis. So, be up to the job and rank higher.

A keyword competitive analysis will help you build a competitive content strategy. All you have to do is ask

Know More

7 Steps to Building a Successful Customer Behavior Analytics Model

7 Steps to Building a Successful Customer Behavior Analytics Model

by | Dec 6, 2019 | Content Strategy, Ecommerce, Retail

Having a comprehensive customer behavior analytics model is vital to ecommerce companies. Studies show that companies that use customer behavior information to their advantage outperform competitors by 85 percent in sales growth. Additionally, estimates show those who use behavior analytics beating competitors by an extra 25 percent in gross margins. The current influx of data available to measure customer behavior patterns is making it easier for ecommerce businesses to use analytics in the following ways:

  • Support core sales and marketing goals
  • Increase customer satisfaction rates
  • Improve product/service criteria
  • Optimize marketing channels
  • Make insightful improvements to overall sales strategies
  • Increase customer loyalty

Developing a customer behavior analytics model is vital to retail success for a variety of reasons, and ecommerce companies shouldn’t be without one. Read on to discover seven key ways to build the right customer behavior analytics model for your ecommerce business.

1. Use Detailed Data

As previously mentioned, there is an influx of big data in ecommerce businesses that help monitor customer behavior. Present analytics platforms can delve even deeper into consumer patterns, and tracking tools have become far more accurate. Estimates for the 2020 fiscal year suggest that ecommerce sales will pass over 4 trillion, and companies with a pulse on consumer behavior will take a larger chunk of those sales. The following forms of data can help retailers build a broad customer behavior analytics model:

  • Order tracking: includes buying patterns, most purchased products, and reordering habits
  • Consumer engagement: helps gauge what features, products, and information matters most to consumers
  • Changes in order patterns: helps businesses anticipate possible upcoming ordering changes that an online consumer may go through
  • Conversion rates: how many consumers convert from visitation to purchasing from a brand
  • Retention rates: how many consumers remain with a brand long-term
  • User feedback: customer satisfaction ratings, reviews, comments, and likes

The ultimate goal of using customer behavior analytics in retail is to get actionable insight into what consumers are looking for. Criteria for that can vary by company, which means the data needed can also vary; the list above gives forms of data that are useful to every ecommerce business. This is just a short list of ideas, and there are many forms of data that help ecommerce businesses build relevant models for customer behavior analytics. When determining what data to add, keep all major business specific KPIs in mind to get the best possible analysis of consumer behavior.

2. Throw Out the RFM Model

Use a life-time value (LTV) model instead of a recency, frequency, and monetary (RFM) model. Ecommerce businesses in particular benefit from using LTV over RFM. Digital tracking and an increase in the accuracy of analytics platforms has made RFM models a poor choice for customer behavior analytics. The reason they aren’t a good fit is because the majority of the key indicators for that model are based on immediate sales. They also primarily focus on those who spend the most money, and they lack any tangible insight into retaining new customers long-term. LTV models can provide actionable insight to take for individual consumers, target their long-term value to the ecommerce business, and select appropriate marketing for them.
SterotypebustingCBAmodel.PNG

3. Stop Making Assumptions Based on Age, Demographics, or Finances

There are 35-year-old people who watch cartoons, and believe it or not, that’s an excellent point of reference for this segment. Customer behavior isn’t measured by simply lumping age groups, demographics, or income levels into tidy piles and assuming what they will or will not respond to. Making assumptions about customer behavior patterns is not conducive to developing a successful or accurate customer behavior analytics model. The goal is to start thinking of customers as individuals, not groups. A 70-year-old can buy hiking gear and a 20-year-old may purchase knitting needles. To get the best possible results, find out what individual consumers want by basing analytics on real data and not assumptions. In short, don’t stereotype.

4. Use Predictive Analysis

Predictive analysis is an excellent way to draw in potential customers, keep existing customers, and anticipate future needs in order to suggest relevant products. Predictive analytics drive the following ecommerce metrics:

  • Customer acquisition: helps by tracking the consumer’s journey from the initial site visit to checkout to personalize their experience
  • Customer retention: helps by anticipating problem areas to repair based on data such as customer feedback or drop rates
  • Customer growth: helps retailers create calls to action based on ordering patterns during specific periods

Personalized advertising, suggestions, and promotions can all be tailored to customers using data obtained from predictive analysis. Using predictive analytics to understand the behavior of customers is another way to use big data in ecommerce to make changes that improve retention.

5. Know Your Goal and Create Steps to Reach It

Building a comprehensive customer behavior analytics model means knowing what goals your ecommerce company wants to achieve. There are many steps to building customer behavior analytics that companies can take advantage of to reach goals, including :

  • Set analytics goals and KPI’s, and track them
  • Determine critical paths, then break them up to get the most data
  • Set user properties to receive data on customers using your site
  • Continually monitor and adapt analytics models based on consumer practices and new data
  • Measure success of new products to determine their impact on sales
  • Use funnel analysis methods

Having specific goals in mind while developing customer behavior analytics helps ecommerce businesses make marketing and advertising decisions and changes based on reliable data.

6. Incorporate Funnel Analysis

Funnel analysis is particularly useful for determining abandonment rates through each stage of the checkout process. They also help establish the set of steps consumers must go through to reach any specific outcome on a website. Funnel analysis helps ecommerce organizations visualize data by showing drop off points. For this reason, these types of analytics are ideal for verifying drop rates, tracking site abandonment, and showing weaknesses that exist in each stage of the process. Funneling is also an excellent tool for ascertaining why conversions were unsuccessful.

7. Search Out Customer Access Points

Are you getting the most customer engagement from external or internal links? Are they accessing the site through social media posts or click ads? It’s important to pinpoint consumer access points for your brand and track behavior across all points. This type of behavioral analysis helps businesses target areas that produce the most clicks and conversions. That way, retailers can position ads appropriately to maximize their potential draw. Being able to allocate resources properly is one of the key benefits of analyzing consumer behaviors. For customer behavior analytics models to be successful, they have to include data from all areas of the business that consumers have access to. Access areas to include during the process of developing a customer behavior analytics model include:

  • Primary website: main ecommerce site
  • Apps: downloads, uninstalls, in-app purchases, and feedback
  • Social media: Facebook®, Twitter®, Instagram®, etc.
  • Click ads: any advertisement that provides a direct link to primary site
  • External links: links on other sites that direct users to primary site or other company resource

Metrics measurements should span across any location that gives users access to your brand, or they are not truly accurate. Using data from websites alone can give a lopsided view of customer behavior, because not everyone will access your product through the main site. It all circles back to the importance of analyzing customer behavior on an individual level.

The insight gained into the personal habits of customers is crucial to recommendation searches, email campaigns, and product suggestions. Do you have any insights into creating a successful customer behavior analytics model? Comment so readers can add them to the information they gained from this post. If you still need guidance on how meet your ecommerce consumer goals, contact eZdia where our professionals will be more than happy to help you succeed.

Author: Kristin Ann Hassel

eCommerce Content Optimization

Want to learn more about how our eCommerce content services can help you to outrank your competitors?

Know More